Refund & Cancellation Policy
We want every visit Momocha to be a great experience. Here’s our policy on cancellations, refunds, and online orders.
Cancelling a Table Reservation
Plans change — we get it. Here’s how cancellations work:
24+ Hours Notice
No problem at all — no charges apply
Within 24 Hours
Deposit may be non-refundable if applicable
Groups 8+
48 hours' notice required for cancellation
To cancel: Call +61 2 7900 2091 or manage via Quandoo — the platform you booked through.
Deposits for Group Bookings
- Deposits are Refundable if you cancel with at least 48 hours' notice
- Deposits are non-refundable for cancellations made less than 48 hours before the booking
- If we cancel due to unforeseen circumstances, you will receive a full refund .
We’ll always make deposit requirements clear at the time of booking.
Online Orders
- For missing items or incorrect orders, contact the delivery platform directly — they are best placed to resolve it quickly.
You can also reach out to us directly, and we’ll do everything we can to help make it right.
Something Wasn't Right at the Restaurant?
- Best option: Let us know before you leave — our team will do their best to resolve it on the spot.
- If you didn't get a chance to raise it during your visit, contact us within 48 hours and we'll look into it.
We genuinely care about your experience, and we want to make things right.
When Refunds May Apply
- You were charged incorrectly
- A deposit was paid and you cancelled within the eligible window
- We cancelled your booking due to circumstances on our end
- Refunds are not available for change of mind once food has been prepared and served.
Our Rights Under Australian Consumer Law
Nothing in this policy overrides your rights under the Australian Consumer Law..If a product or service is not of acceptable quality, you are entitled to a remedy.
- We understand that life happens — just give us a heads-up whenever you can.
Get in Touch
Have a question about a refund or cancellation? We’re happy to help.
Last updated April 2026 · Momocha reserves the right to update this policy at any time.
